Travel preparation
Your well-being is our main concern.
So you can fully enjoy your holidays, we would like to give you some valuable tips on how to prepare your trip and for during the trip. We are pleased to advise you – so you arrive at your destination healthy and happy.
Our advice
Safe travel abroad - with the Itineris app.
We recommend you read up on your travel destination before you go. With this in mind, the Federal Department of Foreign Affairs (FDFA) provides information and travel alerts that are available at any time via the Itineris app. You can also access this information during your trip on your smartphone. Travel Admin App - itineris
Do you have any questions about your travel insurance?
There is useful information about your travel insurance cover in the service section of our website. Find out about the terms and conditions, read our travel tips or quickly get answers to frequently asked question.
Take your time for the preparation
For an optimal travel preparation we have prepared a checklist for you,
which you can download as a PDF file below and print out if required.
which you can download as a PDF file below and print out if required.
Travel documents
Check in advance the need for a visa and the validity of your passport and ID. It is also advisable to bring with you a copy of all travel documents.
Insurance cover and safety precautions
By taking out travel insurance you protect yourself against unforeseen events.
Our travel checklist contains further important information on insurance cover and safety precautions.
Health matters
Your health is particularly important when travelling. Therefore, check in advance whether additional vaccinations are necessary for your travel region. Also pack a first aid kit with your personal medicines in the original packaging.
Communications and payment methods
When abroad, you may quickly incur charges for using mobile data, so check your mobile phone contract for roaming charges.
Travel baggage
Find out about the baggage limits of your airline and the country-specific customs regulations to avoid additional expenses.
Checkliste
Further information
Before and while travelling, it is important to follow a few basic guidelines. For further useful information, here are some helpful advices:
If you travel by plane, get to the airport for a short-haul flight at least 90 minutes prior to departure, and two to three hours in advance for a long-haul flight. With an online check-in, you can avoid long waiting periods.
Familiarise yourself with the laws and regulations of your holiday destination.
Do not walk through unknown districts at night, do not get into unmarked taxis and do not accept parcels with unknown contents.
If you don’t speak the language, learn the most important words and phrases in the language of the country and always keep a dictionary at your fingertips – in case you need help.
Beware of pickpockets. They often work in teams and are very skillful. One tries to distract you while another steals your valuables.
Whenever you as our customer need urgent help, call our 24-hour emergency call centre.
